Frequently Asked Questions

Everything you need to know about our whole house filtration systems.
A whole house water filter is installed at the mains entry point of your home. This means all the water entering your property passes through the filtration system before it reaches your taps, showers, and appliances. It effectively filters every drop of water you use.
Our 3-stage systems remove sediment (dirt, rust, sand), chlorine, chloramines, bad tastes, odours, and heavy metals (like lead and copper). The catalytic carbon stage is specifically designed to handle chloramines, which standard carbon filters struggle to remove.

The 10 Inch system is compact and ideal for smaller homes (1-2 bathrooms). The 20 Inch system is our high-capacity model for larger family homes (3+ bedrooms). The Twin Filtration + UV System combines whole-house filtration with UV sterilisation — perfect for rainwater tank users or those seeking maximum biological protection against E. coli, Giardia, and Cryptosporidium.

Our Twin Filtration + UV System combines whole-house filtration with UV sterilisation in one unit. It's ideal for homes using rainwater tanks or those seeking maximum biological protection. The system eliminates up to 99.9% of harmful microorganisms including E. coli, Giardia, and Cryptosporidium. It features a 5-micron sediment filter, multi-purpose carbon filtration, UV sterilisation chamber, up to 110 LPM flow rate, reversible mounting frame, lamp countdown timer, and both audible and visual UV failure alarms.

A standard installation typically takes between 2 to 4 hours. Our licensed plumbers will assess your property, determine the best location, and install the system with minimal disruption to your day.

For most households, the filter cartridges need to be replaced every 12 months. However, this can vary depending on your water usage and the initial quality of your local water supply.

Our comprehensive annual service, which includes full filter cartridge replacement, system inspection, and pressure testing, costs $330 (inc. GST).

Yes, all our systems are fully WaterMark certified to Australian standards. This is a legal requirement for plumbing products installed in Australia and guarantees the product is fit for purpose and safe.

Yes, we provide state-wide installation and servicing across Victoria through our network of qualified and licensed plumbing partners.

Our 20 Inch systems come with a comprehensive 5-year warranty on the system housings and components. Installation work is also covered by our standard workmanship guarantee.

Absolutely. We have an extensive network of installers across regional and rural Victoria. Contact us to confirm availability in your specific area.

You can book a free, no-obligation water assessment by clicking any of the 'Book Free Assessment' buttons on our website, or by calling us on 1300 911 656.
Yes, we offer flexible payment options to help spread the cost. Please speak with our team during your assessment or call us to discuss the available plans.