Everflow Filtration ("Everflow", "we", "us", or "our") respects your privacy and is committed to safeguarding your personal information. We aim to ensure that your interactions with us, including visits to our website(s), are secure and handled responsibly.
This Privacy Policy explains how Everflow Filtration collects, stores, uses, and discloses personal information. It also outlines the steps we take to protect the accuracy, security, and confidentiality of the information we hold.
Personal information refers to any information or opinion about an individual who is identified or reasonably identifiable, regardless of whether the information is true or recorded in a material form.
In simple terms, personal information includes details that can identify you either directly (such as your name) or indirectly (such as contact details or identifying data).
The type of personal information we collect depends on how you interact with us and what information you choose to provide.
This may include, but is not limited to:
We only collect personal information that is reasonably necessary to provide our products and services.
Your information will be retained for as long as required to deliver our services, unless you request deletion or we remove it according to our internal data retention practices.
Everflow Filtration takes reasonable precautions to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
These measures include:
Personal information stored in our systems may only be accessed by authorised employees and approved service providers (such as licensed plumbers or water service professionals).
All staff and contractors are required to follow our privacy standards. Breaches of these obligations may lead to disciplinary action, including termination of employment or legal action where applicable.
We use personal information to support our business operations and deliver quality services.
Typical uses include:
Payment information, including credit card details, is used strictly for payment processing and is not used for unrelated purposes.
We may also use aggregated or anonymised data that does not identify you personally. This allows us to analyse trends such as visitor numbers or commonly viewed pages.
We may share personal information with third parties when it is reasonably necessary to provide our services or operate our business.
Examples of recipients include:
This list is not exhaustive and may include other service providers required for operational purposes.
Everflow Filtration does not sell, rent, or trade personal information to external parties. We also do not share mailing lists with unauthorised organisations.
We may disclose personal information when required by law, such as in response to:
Third parties who receive personal information are required to keep that information confidential and use it only for authorised purposes.
We may engage third-party advertising platforms, including services such as Google Ads, to promote our services across other websites.
These providers may use cookies or similar technologies to collect non-identifiable data about your browsing activity. This helps deliver advertising relevant to your interests.
If you prefer not to receive targeted advertising, you can opt out through available tools provided by advertising networks.
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help recognise repeat visits and improve site performance.
Cookies do not identify you personally. However, they help us understand how visitors use our website.
You can disable cookies through your browser settings, although doing so may reduce website functionality.
We use analytics tools to understand visitor behaviour and improve our services. While this data is generally anonymous, in limited cases it may be associated with identifiable information.
With your consent, we may send promotional materials or updates about our products and services.
These communications may be delivered via:
Our marketing practices comply with applicable laws, including the Australian Spam Act 2003 (Cth).
You may opt out of receiving marketing communications at any time by:
We may also use your information to personalise advertising experiences or deliver relevant promotional content.
Our website may use third-party platforms or tools to support functionality and user experience.
These may include:
Some website tools may record interaction data such as mouse movements, clicks, and scrolling activity. This information is used only to improve website performance and user experience.
Data collected through these services is used for statistical reporting and remains confidential.
Users should review the privacy policies of relevant third-party providers to understand how their data is handled.
Australia operates under the Notifiable Data Breaches (NDB) scheme, which requires organisations to notify affected individuals and the Office of the Australian Information Commissioner (OAIC) if a serious data breach occurs.
Everflow Filtration will comply with all applicable data breach reporting obligations and respond promptly in accordance with legal requirements.
Everflow Filtration recognises the importance of protecting personal information belonging to children.
Our services and products are intended primarily for adults aged 18 years and over. We do not knowingly collect personal information from children.
If we become aware that personal information relating to minors has been collected unintentionally, we will take reasonable steps to address the situation appropriately.
We continually review our privacy practices to ensure compliance with evolving standards and best practices.
Everflow Filtration is committed to complying with the Australian Privacy Principles (APPs) and supporting individuals in exercising their privacy rights.
If you have questions, concerns, or requests regarding your personal information, please contact our Privacy Officer using the details below:
Privacy Officer
Everflow Filtration
Email: Privacy@everflowfiltration.com.au
Phone: 1300 911 656
You have the right to request access to personal information we hold about you. Upon receiving a request, we will provide instructions on how to proceed in accordance with relevant laws.
If you believe your personal information is incorrect, incomplete, or outdated, you may request that we update or correct it. We will review your request and make necessary changes where appropriate.
If you believe your privacy has been breached or your information has been mishandled, you may submit a complaint to our Privacy Officer using the contact details above.
We will investigate all complaints thoroughly and take reasonable steps to resolve the issue, including implementing safeguards to prevent similar situations in the future.
Everflow Filtration
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